Career Oportunities

Position: IT Technician - Position Filled

 

Overview:

Vibrant is seeking an individual who pays attention to detail, has excellent communication skills, is responsive, and has the ability to learn new things in a fast paced, flexible, and ever-changing business environment.  

 

DUTIES & RESPONSIBILITIES:

As an IT Technician for Vibrant Technology, you will act as the main on-site IT support for the Company forming part of a team that provides exceptional services. Your role primarily focuses on the following:​

  • Providing day to day general IT support to end users both on site and remotely as required. 

  • Logging of support tickets via phone, email or in person requests , ensuring that ticket fields are populated  with accurate data.

  • Managing and prioritizing assigned tickets to ensure that they are actioned, resolved and closed within the specified SLAs.

  • Responding and liaising with end-users , to provide updates as necessary

  • Following up with 3rd party vendors and suppliers to ensure timely resolution of issues. 

  • Contributing to the Team’s Knowledge Base, ensuring that it is updated to include resolution steps for issues identified.

  • Installing and configuring hardware and software on relevant end-user devices.

  • Configuring, deploying and relocating hardware, including but not limited to Laptops, Desktops, Phones, Tablets, Printers, Scanners etc.

  • Performing preventative maintenance and repair on IT equipment

  • Assisting in related projects where IT input / services are required

  • Visiting Customer sites to provide Deskside assistance as required

  • Conforming to the Company’s IT procedures and policies

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 KNOWLEDGE, EXPERIENCE AND SKILLS:

  • Between 3-5yrs years hands on experience working in a Corporate environment 

  • Possession of one or more I.T. Certifications such as CompTIA A+, Network +, MCSE, CCNA

  • Experience with Ticketing System Tools and Remote Access Tools would be an asset

  • Knowledge of supporting common IT Systems 

  • Strong knowledge of computer hardware and software –Windows 10, Microsoft Office 365 and Outlook email, antivirus and other desktop security applications, intermediate networking etc.

  • Strong knowledge of business productivity tools, telephony applications and technology trends

  • Analytical, Reasoning and Problem-Solving Skills 

  • Ability to conduct research using a variety of information resources.

  • Ability to operate with a high degree of confidentiality and discretion

  • Excellent interpersonal, communication and Time Management skills 

  • Ability to work on own initiative and act independently whilst being able to work successfully as part of a team

  • Ability to represent the company in a professional manner at all times.

  • Excellent Customer Service Skills

  • Willingness to learn 

  • Must have a functional vehicle to travel between customer sites


Submission Deadline: March 31st, 2021
Interested candidates can submit their applications via email to: admin@vibrant-tt.com