Career Oportunities

Position: IT Technician - Contract Position

Overview:

Vibrant is seeking an individual who pays attention to detail, excellent communication skills, responsiveness, and has the ability to learn new things in a fast paced, flexible, and ever changing business environment. 

DUTIES & RESPONSIBILITIES:

As an IT Technician for Vibrant Technology, you will acts as the main on-site IT support for the company, forming part of the team that provides exceptional services. Your role primarily focuses on the following:​

• Supporting computer desktop and associated hardware and software systems in a multi-location environment

• Logging of support tickets via phone, email or walk-ins.

• Configuring upgrading and relocating hardware, software, printers, mobile devices and audio-visual equipment

• Performing user enrolment and de-enrolment (application and license provisioning, hardware provisioning, Active directory)

• Responding and liaising with end-users, providing and providing updates as necessary

• Assisting in related projects where IT input / services are required

• Troubleshooting and fixing hardware, software and networking issues

• Helping staff improve their computer expertise

• Setting up of audio/visual presentations

• Providing day to day general IT support - hands-on in the offices and remotely over the phone or via desktop sharing

• Visiting the Company’s branch locations to perform IT duties as outlined.

• Conforming to the required IT procedures and policies necessary to deliver the Company’s Services.

• or supporting computer desktop and associated hardware and software systems in a multi-location environment

• Experience working with a helpdesk systems and level 2 desktop and end user support tickets.

• Expected to configure, upgrade and relocate hardware, software, printers, mobile devices and audio-visual equipment

• Able to troubleshoot and fix hardware, software and networking issues

• Expected to help staff improve their computer expertise

• Responsible for setting up audio/visual presentations

• Knowledge of supporting common IT Systems – email, Anti-virus, firewalls, VPN clients, databases

• Day to day general IT support - hands-on in the offices and over the phone.

• Visiting remote offices to perform IT duties as outlined.

• To conform to the required IT procedures and policies necessary to deliver the Company’s Services.

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 KNOWLEDGE, EXPERIENCE AND SKILLS:

• Possession of one or more I.T. Certifications such as CompTIA A+, Network +, MCSE, CCNA

• 2+ years hands on experience working in a Corporate environment 

• Knowledge of supporting common IT Systems – email, Anti-virus, firewalls, VPN clients, databases Experience working with a helpdesk systems and desktop end-user support tickets.

• Strong knowledge of computer hardware and software –Windows 10, Microsoft Office 365 and Outlook email, antivirus and other desktop security applications, intermediate networking etc.

• Strong knowledge of business productivity tools, telephony applications and technology trends

• Analytical, Reasoning and Problem-Solving Skills 

• Judgment and Decision-Making e.g. ability to make judgments about the course of action required in resolving issues as well as the financial, operational and organizational impact

• Ability to conduct research using a variety of information resources.

• Ability to operate with a high degree of confidentiality and discretion

• Excellent interpersonal and communication skills 

• Ability to work on own initiative and act independently whilst being able to work successfully as part of a team

• Ability to represent the company in a professional manner at all times.

• Time management skills.

• Willingness to learn 

• Possession of a vehicle would be an asset
   

Submission Deadline: July 31st, 2020

Interested candidates can submit their applications via email to:

Human Resources Manager

Email: