Position: IT Technician -  (Contract) 

 

Overview:

Vibrant is seeking an individual who pays attention to detail, has excellent communication skills, is responsive, and has the ability to learn new things in a fast paced, flexible, and ever-changing business environment.  

 

DUTIES & RESPONSIBILITIES:

As an IT Technician for Vibrant Technology, you will act as the main on-site IT support for the Company forming part of a team that provides exceptional services. Your role primarily focuses on the following:​

• Providing day to day general IT support to end users both on site and remotely as required. 

• Logging of support tickets via phone, email or in person requests , ensuring that ticket fields are populated  with accurate data.

• Managing and prioritizing assigned tickets to ensure that they are actioned, resolved and closed within the specified SLAs.

• Responding and liaising with end-users , to provide updates as necessary

• Following up with 3rd party vendors and suppliers to ensure timely resolution of issues. 

• Contributing to the Team’s Knowledge Base, ensuring that it is updated to include resolution steps for issues identified.

• Installing and configuring hardware and software on relevant end-user devices.

• Configuring, deploying and relocating hardware, including but not limited to Laptops, Desktops, Phones, Tablets, Printers, Scanners etc.

• Performing preventative maintenance and repair on IT equipment

• Assisting in related projects where IT input / services are required

• Visiting Customer sites to provide Deskside assistance as required

• Conforming to the Company’s IT procedures and policies
   

 KNOWLEDGE, EXPERIENCE AND SKILLS:

• Between 3-5yrs years hands on experience working in a Corporate environment 

• Possession of one or more I.T. Certifications such as CompTIA A+, Network +, MCSE, CCNA

• Experience with Ticketing System Tools and Remote Access Tools would be an asset

• Knowledge of supporting common IT Systems 

• Strong knowledge of computer hardware and software –Windows 10, Microsoft Office 365 and Outlook email, antivirus and other desktop security applications, intermediate networking etc.

• Strong knowledge of business productivity tools, telephony applications and technology trends

• Analytical, Reasoning and Problem-Solving Skills 

• Ability to conduct research using a variety of information resources.

• Ability to operate with a high degree of confidentiality and discretion

• Excellent interpersonal, communication and Time Management skills 

• Ability to work on own initiative and act independently whilst being able to work successfully as part of a team

• Ability to represent the company in a professional manner at all times.

• Excellent Customer Service Skills

• Willingness to learn 

• Must have a functional vehicle to travel between customer sites
   

Submission Deadline: 15th June, 2022
Interested candidates can submit their applications via email to: admin@vibrant-tt.com